HR Manager at Gxpress Solutions(India) Pvt. Ltd.
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Gxpress - Associate - Customer Service (0-2 yrs)
- Keep records of customer interactions, process customer accounts and file documents
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution