Executive HR at Gupshup Technology
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Gupshup - Executive - Customer Support (0-1 yrs)
Job Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirement:
- Graduate Mandatory
- Fluent in English/Hindi
- Freshers can also apply
- Rotational Shifts with 2 offs in a week
- Only Male Candidates Apply.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
