Product Manager at Hubble
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Gullak Technologies - Team Lead - Customer Support - Hubble Money (3-4 yrs)
Team Lead - Customer Support
Job Description :
- Hubble is urgently hiring for Team Lead - Customer Support role with immediate joining. You will be aligned with Hubble's Customer Support vertical and help us in managing / resolving customer queries via chat support and inbound calls, handling escalations and complaints raised by users & providing best resolutions in a timely manner.
Job Responsibilities :
- Manage Customer Support for Hubble
- Incoming calls or chats and other user inquiries
- Acknowledge and resolve customer complaints proactively in a time efficient manner
- Follow-up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer issues to designated teams for further investigation
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Knowing Hubble in details to respond promptly to customer inquiries through various channels
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction, track and maintain reports on a daily basis
- Should be able to prioritize tasks & ensure time bound completion
- Communicate clear instructions to team members & oversee day-to-day support operations
Qualifications & Skills Required :
- Bachelor's or Master's degree
- Minimum 3-4 years of relevant work experience in customer support roles
- FinTech startup experience in both voice & non-voice process is preferred
- Comfortable with systems, processes & online tools like Intercom, Google Docs/Sheets, MS Excel etc.
- Good logical & analytical skills with focus on getting tasks executed manage data & daily reporting
- Fluency in English (Verbal & Written) & Hindi (Verbal) is a must (Other languages will be a bonus)
Salary : Up to 5 LPA Fixed (negotiable based on experience)
Work Location & Timing :
- HustleHub Spaces, 17th Main, Sector 4, HSR Layout, Bangalore - 560102
- 9:30am to 6:30pm, 6 days working with 1 weekday off (flexible)
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