Manager - HR at Guljag Industries Ltd
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Guljag - CRM Role (1-4 yrs)
- Serve as a custodian of customer database, and responsible for the maintenance and management of customer data to ensure data integrity
- Develop CRM activities plan for both B2C and B2B businesses in order to build customer loyalty and drive consumption
- Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRM related topics
- Undertake spontaneous initiation of any analysis that can generate customer insight or operational projects to add value to the customer relationship
- Provide support for the development of models, customer segmentation studies, and reports
- Drive long-term business growth by owning the customer lifecycle, including customer acquisition; optimizing contact strategies and promotional strategy; and building loyalty
- Identify, recommend, and implement quality and efficient improvements to CRM processes.
- Should have worked on CRM Software
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