GS Software - Telecaller (0-1 yrs)
- Make outgoing calls to customers to advise them of products and services that may be of interest to them.
- Take customer information and update it in the database as required.
- Put through relevant sales and contracts for sales of goods or services.
- Explain products and service features to clients.
- Pass on leads to the outbound sales team if applicable.
- Upsell and cross-sell other products that may be useful for clients.
- Understand the customers' needs and tailor the service to their needs.
- Be patient with a polite and customer-focused telephone manner.
- Update customer information such as change of address and phone number when requested to do so.
- Follow-up calls with emails if required.
