Groww - Customer Success Professional (0-2 yrs)
Groww is one of India's fastest growing fintech start-up in investment space. Customer Success at Groww is one of the most important function in the company.
Key Responsibilities:
1. Lead the team of customer success executives
2. Full responsibility for all channels of communication with customers
3. Understanding the problems of customers and come up with solutions in product
4. Deep dive at key operational & strategic problems, and build a data-backed answer
5. Bring results in terms of happy customers and higher conversion
Skills Required :
1. Excellent communication skills - both written and spoken
2. Excellent people management skills
3. Excellent problem solver, ability to work cross-functionally to deliver results
4. Customer obsession and empathy
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
