Groww - Customer Success Operations Role (0-3 yrs)
Customer Success Operations Job Description
We are looking for a technically savvy Customer Success Executive who possesses a strong drive for results.
Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on-boarding and training clients, and minimizing churn. You should also be able to improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
The ideal Customer Success Executive should engage with customers and maximize value.
Customer Success Executives Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Improve on-boarding processes.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
