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24/11 Chhaya
Assistant Manager - HR at Group Bayport

Views:44 Applications:14 Rec. Actions:Recruiter Actions:12

Group Bayport - Customer Service Representative (1-6 yrs)

Ahmedabad/Gurgaon/Gurugram Job Code: 186744

We are looking for a Customer Service Representative to join our Team. The ideal candidate must be passionate about smooth-line customer experience with the company by handling queries, inquiries, providing shipment and related information.

Designation - Customer Service Representative

Location - Gurugram (Haryana), India.

Working Days - 5 days (rotational)

Shift - Night shift (rotational), Work from Office.

Job Responsibilities:

- Improve customer service experience, create engaged customers and facilitate organic growth.

- Take ownership of customers' issues and follow problems through to resolution.

- Set a clear mission and deploy strategies focused towards that mission.

- Keep accurate records and document customer service actions and discussions.

Skills:

- Excellent knowledge of management methods and techniques

- Proficiency in English.

- Simple, unambiguous, understandable communication skills.

- Awareness of industry's latest technology trends and application

- Strong client-facing and communication skills.

- Advanced troubleshooting and multi-tasking skills.

Experience:

- 1+year experience in providing customer service support with - eCommerce, advertising, public relations, or in-house agency preferred

- Working knowledge of customer service software, databases and tools.

Educational Certifications:

Bachelors- Degree.

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