Job Title: Specialist Product Support

About Greytip:

- Greytip Software is an HR software company serving global SME businesses through a cloud HR platform - greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.

- The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory compliances, expense claims, employee self-service and much more.

- Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai, Hyderabad, Pune, and Dubai.

About Department : Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose : Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge :

- Indian Payroll Knowledge

- Good Written & Verbal Communication

- Experience into Customer Support

Key Responsibility :

- Support clients on phone, email or remote support tools in using and deriving maximum value from the application

- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value

- Proactively build strong customer relationships

- Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner

- Solutionize either through configurations or workarounds to address client specific requirements

- Develop competence in the use of all the information systems used in implementation of the application

- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

- Tools experience if any: Experience in GreytHR & Zendesk

Qualification and Experience :

- Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients

- Excellent client handling skills

- Domain knowledge in Indian Payroll is mandatory

- Thorough knowledge of Indian Payroll statutory compliance will be an advantage

- Highly Customer Focused with ability to listen and engage customers to achieve desired outcome

- Excellent verbal and written English communication skills

- Excellent skills on effective telephone and email communication

- Apart from English, familiarity in either Hindi, & other languages would be added advantages

- High degree of patience

Benefits :

- Excellent Opportunity to be involved in high impact work and progressive learning environment.

- Great team members & energy filled work environment.

- Competitive salary.

- Remote working.

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