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24/06 Surashmi Ghosh
HR at Grexter

Views:153 Applications:46 Rec. Actions:Recruiter Actions:8

Grexter - Associate - Customer Experience (0-2 yrs)

Bangalore Job Code: 121924

Roles and Responsibilities :

- Taking inbound and outbound calls to address queries/concerns of new customers and existing tenants

- Coordinating with other teams to resolve these concerns

- Monitoring reports of Move-ins and Move-outs and calling them as scheduled

- Working with the Property Supervisor to ensure smooth check-in and check-out

- Assign technician to resolve issues as and when required

- Telephonic reminder to Collect payments as and when they are due

- Follow-ups over call as and when required

- Call tenants who are raising notice to try and retain them

Requirements:

- Minimum Education - Any Graduation/Diploma

- Excellent command over the English and Hindi language

- Ability to handle high pressure situations with calmness and composure

- Ability to work hard with dedication

- Ability to coordinate with other teams

Flexibility with timings

Salary and Perks :

Salary - 20,000

- A lucrative Incentive Structure

- Chance to directly work with senior management from top institutes

- Chance to get promoted to Senior Support Associate and Team Lead if the performance is good

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