Co-Founder at GRC Stack Pvt Ltd
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GRC Stack - Executive/Manager - Customer Success (3-9 yrs)
The ideal candidate will have excellent interpersonal skills and can create win/win environments forall stakeholders that he or she works with. If you are self-driven, enjoy working in a fast-paced, hyper-growth organization, and are willing to go an extra mile to help build a business that will impact thousands of professionals, you might be the right person for the role.
Key Responsibilities :
- Own overall relationship with assigned clients
- Ensure smooth fulfilment of services by communicating with customers and partner coaches at each step of the delivery process
- Assist coaches and customers with onboarding on the platform
- Seek, process, and execute client requests
- Follow-up with customers and partner coaches to take feedback
- Assist with regular partner coach engagement
- Create and maintain reports for customer/coach requests, order fulfilment, etc.
- Assist with data management and analytics for the business
- Ensure retention and satisfaction of all assigned clients/coaches
Key Requirements :
- Must have 3-8 years of experience in a client engagement, client servicing, or business development role
- Experience in L&D or training in or HR industry will be a plus
- Strong verbal and written communication skills
- Strong creative and problem-solving skills
- Ability to multitask, prioritize, and manage time efficiently
- Strong interpersonal skills
- Proficient with Microsoft Office Suite and Google Docs
- A great - Can do- attitude."
- Detail oriented and analytical
Perks of working with us:
- Flexibility in working hours
- Based on performance, award of equity/ESOPs
- An amazing global team
Employment Type: Full-time
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