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22/11 Samarth Dua
Deputy Manager at Gradeup

Views:78 Applications:27 Rec. Actions:Recruiter Actions:14

Gradeup - Associate - Student Support/Customer Support (1-3 yrs)

Noida Job Code: 186322

We are seeking a talented Student Support Associate/Sr. Associate

What You'll Do:

- Understanding the student problems & resolving them immediately. Also includes appropriate escalation of student issues

- Effective and clear written, oral, and listening skills

- Build sustainable relationships and trust with students

- Demonstrate good time-management skills and the ability to work independently while using departmental resources, policies, and procedures

- Maintains acceptable performance metrics such as quality, productivity, response time, resolution time, CSAT, and attendance

- Liaise with other departments as required to resolve student issues and questions

- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

What You'll Need :

- Minimum 1-year experience in customer support function - Chat/Email/Voice

- Preference for candidates who have been part of the escalations team or have worked as SME's in their previous organizations

- Excellent written & verbal communication skills in English and very good typing speed.

- Ability to multitask, prioritize, a team player, and a quick learner

- Technical (Computers & Internet) savvy is required. Business acumen in areas of Ed-tech is preferred.

- Familiar with CRM systems and practices

- Track record of over-achieving targets with ownership of the assigned tasks

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