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03/12 Nithin Ashok
Associate Manager - Talent Acquisition at Goodera

Views:201 Applications:76 Rec. Actions:Recruiter Actions:20

Goodera - Account Manager - Technical Support (1-4 yrs)

Bangalore Job Code: 101007

Responsibilities:

- Provide technical support for customers to support product processes

- Address all product-related queries on time

- Train customers to use products effectively

- Provide developers with customers- feedback to help identify potential new features or products

- Report on product performance

- Identify solutions to reduce support costs

- Analyze customers- needs and suggest upgrades or additional features to meet their requirements

- Liaise with the sales department to win new business and increase sales

- Establish best practices

Requirements :

- Proven work experience as a Technical account manager

- Solid technical background with hands on experience in digital technologies

- Familiarity with software and development lifecycle

- An ability to gasp customers- needs and suggest timely solutions

- Excellent verbal and written communication skills

- Strong analytical and problem-solving skills

- BSc degree in Computer Science or relevant field

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