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26/05 Shiya
Talent Acquisition Manager at Goflysmart Holidays Pvt Ltd

Views:30 Applications:12 Rec. Actions:Recruiter Actions:0

GoFlySmart - Customer Sales Associate (0-8 yrs)

Kolkata Job Code: 274711

Key Job Responsibilities :

Sales and Customer Acquisition :

- Promote and sell domestic and international travel packages to individual customers (B2C).

- Proactively engage with prospective customers through various channels, including phone calls, emails, social media, and in-person interactions.

- Understand customer requirements and preferences to recommend suitable travel packages.

- Provide detailed information about package inclusions, itineraries, pricing, and any other relevant details to assist customers in making informed decisions.

Customer Service and Relationship Management :

- Ensure a high level of customer satisfaction by promptly addressing inquiries, concerns, and complaints.

- Build strong relationships with customers, fostering loyalty and repeat business.

- Handle post-sales services, including booking modifications, itinerary changes, and additional requests.

- Provide accurate and up-to-date information about travel destinations, visa requirements, travel insurance, and other related aspects.

Product Knowledge and Promotion :

- Develop a deep understanding of the company's domestic and international travel packages, including destinations, accommodations, transportation, and activities.

- Stay updated on travel industry trends, airline policies, visa regulations, and other relevant information.

- Actively promote new packages, special offers, and seasonal deals to maximize sales opportunities.

- Collaborate with marketing teams to develop promotional materials, such as brochures, social media content, and website updates.

Sales Reporting and Analysis :

- Maintain accurate records of sales, customer interactions, and bookings using CRM software or other sales tracking tools.

- Prepare regular sales reports, including revenue analysis, customer feedback, and market trends.

- Analyze sales data to identify patterns, customer preferences, and areas for improvement.

- Provide feedback and suggestions to management for enhancing the sales process, product offerings, and customer experience.


- Bachelor's degree in business, marketing, or a related field (preferred).

- Proven experience in B2C sales, preferably in the travel industry or related field.

- Excellent communication and interpersonal skills.

- Strong customer service orientation and ability to build rapport with customers.

- Knowledge of domestic and international travel destinations, visa regulations, and travel insurance.

- Familiarity with popular travel booking platforms and online travel agencies.

- Results-driven with a passion for meeting and exceeding sales targets.

- Ability to work in a fast-paced, target-oriented environment.

- Excellent organizational and time management skills.

- Proficient in using CRM software and sales tracking tools.

Job Location- Siliguri, West Bengal

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