Job Description :

- A go4WorldBusiness Customer Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all our customers and prospects.

- For this vital role we need action-oriented and flexible problem-solvers who will assist customers in trouble-shooting account related issues, placing orders and correcting after-sales problems.

- Our associates typically communicate with customers primarily through mail, real-time chat and voice phone calls and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Required Qualifications :

- Excellent English communications skills (Written and verbal) are mandatory

- Grammatical errors are not tolerated .

- Ability to communicate correctly and clearly with all customers

- Excellent problem documentation skills

- Good comprehension skills - ability to clearly understand and state the issues customers present

- Ability to concentrate - follow customer issue without distraction to resolution

- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response

- Work successfully in a team environment as well as independently

- Computer knowledge/ Skills

- Ability to use a desktop computer system

- Familiarity with Windows, Web Browsers, Email clients

- Excellent typing skills

- Demonstrable understanding of the Internet and how e-businesses work

Customer Focus :

- Excellent customer service skills, including maintaining focus on the customer issue while multitasking

- Ability to empathize with and prioritize customer needs

- Demonstrable interpersonal skills with a diverse customer base

- Demonstrable conflict resolution, negotiating, and de-escalation skills

- Demonstrate ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including daily schedule as assigned

- Flexible with working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills :

- Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned

- Ability to approach problems logically & rationally

- Action oriented and self disciplined

- Organized and detail oriented

- Ability to quickly & effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

- Working Days: 5 days work week.

- Perquisites: Eligible for bi-yearly profit sharing program on completion of probation period.

- Dinner, coffee and snacks provided.

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