Lead - Talent Specialist at Go Colors
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Go Colors - Executive - Customer Support (2-5 yrs)
1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3. Follow up to ensure that appropriate actions were taken on customers- requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.
5. Control the Online Shops in Named Market Places Amazon, Flipkart, Myntra Etc.
6. Excellent Ability to Manage the Logistics Partners for Pickup & Delivery Related Queries.
7. Warehouse Co-ordination of materials in and out through manual GRN and software's receipt