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22/09 Manish Agrawal
Managing Partner at GMX Services

Views:0 Applications:5 Rec. Actions:Recruiter Actions:2

GMX Services - Retention Specialist - Voice Process (0-3 yrs)

Mumbai Job Code: 235061

Retention Specialist


Key Responsibilities :


Selling :

- Use various leads sources provided to generate phone sales

- Follow Sales script for each call

- Actively celebrate daily renewal sales within team

Renewal (If applicable) :

- Follow renewal script for renewal calls

- Obtain referrals as part of renewal call

- Updating renewal member information on renewal sales form

- Maintain renewal statistics for every renewal call

- Contact renewals as per Renewal policy

Administration :

- Document sales at the end of the call

Process : Shield (Retentions)

Shift Window : 24/7

Working Days : 5

Notice Period : Maximum 15 days

Week Offs : Any two (Rotational week offs)

- Graduate/Undergraduate with minimum 6months Inbound Voice Experience Mandatory

- Voice Selects Only(Excellent communication )

Salary : upto 33K Inhand depending on the last drawn package

International Voice Process for MacAfee retention, Candidate should be ok with Day/ Night / rotational Shift

Education : HSC is ok

- No relocation case, No freshers, Age maximum 40 yrs.

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