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21/11 Nikitha E
HR Executive at GM Global Products and Sales Pvt Ltd

Views:444 Applications:206 Rec. Actions:Recruiter Actions:154

GM Global - Customer Relationship Management Role (2-4 yrs)

Bangalore Job Code: 136743

This position is responsible for managing and optimizing the Customer Relationship

Management (CRM) system along with assuming the role of project lead for the

implementation of the company's E- Commerce website. This role reports to the Operations & Sales Manager

- CRM management including customizations, optimizations, workflow and reporting.

- Marketing automation administration- integrating with the CRM system, scheduling, marketing campaign management, email broad-casting.

- Search engine optimization ( e.g. manage Google Ad word)

- Creates and maintains CRM procedures and processes for sales and marketing.

- Builds custom reports and dashboards specific to job functions.

- Imports and exports data as required to synchronize back-end systems.

- Analyses sales and marketing data, documents and reports to senior management on a regular basis. Maintains control of access rights, security settings and user privileges.

- Secures systems by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.

- Plans and provides systems training for all new users; trains users on updates to the systems.

- Maintains systems performance by performing system monitoring and analysis, and performance tuning; escalating application problems to vendor.

Skills:

- Minimum 2 years experience in marketing or sales administration which has contributed to an understanding of sales and marketing best practices and processes.

- Experience working within a CRM system, preferably Microsoft Dynamics CRM.

- Excellent communication skills, both written and oral,(English & Kannada)

- Ability to manage internal and external relations effectively.

- Detail-oriented, organized and able to prioritize.

- Strong analytical thinking skills.

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