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21/09 Yashi Kansal
HR at Ginger Webs

Views:16 Applications:11 Rec. Actions:Recruiter Actions:10

Ginger Webs - Customer Renewals Role (2-4 yrs)

Noida Job Code: 234878

Customer Renewals

Company Overview :

- Ginger Webs is a leading technology company in the assessment and testing industry. We are driven by an ideology to make unique, easy to use and futuristic applications. We are having a decade of experience in the assessment industry, the OMR experience leverage the foundation of online assessment and helped us build a platform that can support large volume online assessment with ease.

- Ginger Webs evaluate more than 1 million assessments in a month. The first company to develop products for evaluating exams on paper, web, mobile and tablet devices. Ginger Webs is ISO 9001:2008 certified as well as ISO 9001:27001 certified. Ginger Webs is capable of handling large concurrent users online. A network of 250 test center associates in more than 100 cities. We have done extensive research and development in the field of education and have more than 2000+ clients in India and Abroad including premiere clienteles like Aakash Educational Services, Made Easy, ALLEN, DMRC, TOI and many more.

Job Responsibilities :

- High levels of customer service experience which will ensure repeat business from our customer base.

- Independently handle the entire Account.

- Take prospects from initial contact phase to qualified phase over the phone.

- Present product solutions virtually or physically.

- Generate revenue by prospect renewal and converting them to sales.

- Meet and exceed pipeline contribution goals.

- Respond quickly to assigned accounts.

- Willingness to be measured by weekly and monthly metrics.

- Use and become an expert on the Customer Relationship Management (CRM) system.

- Willing to maintain customer satisfaction Score and Customer retention.

- Willing to provide first contact resolution.

Requirements :

- Prior experience in B2B sales desired.

- Fluency in oral and written English Good command of other languages would be an advantage.

- Demonstrate ability to maintain high level of enthusiasm and motivation.

- Results-oriented with strong analytical skills Deep understanding of CRM systems and best practices Proficient in Microsoft Office.

- Excellent organizational and time management skills.

- Any Graduate / Post Graduate / MBA (Sales & marketing).

- 2-4 years of experience in Inside Sales / Outbound Sales / Tele-Sales / Educational Sales.

- Candidates should have knowledge in the Education sector.

- Good negotiation and pitching skills required.

- Passion to work in a fast-paced start-up.

- Multi-disciplinary, continuous learning mind-set.

- Customer focus with a good convincing ability and confident personality.

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