HR Manager at GharOffice
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GharOffice.com - Executive - Customer Support (0-4 yrs)
Customer Support/ Success Team JD
We are looking for qualified Customer Support Executives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
No. of Positions - 2
Overall Experience - 0 -2 Years
Responsibilities
- Overseeing the customer service process.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Analyzing customers behavior and providing analytics to the Sales Team for a successful conversion.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Skills Required
- Knowledge of Hindi, English languages. Knowledge of Telugu is a plus.
- Must be good with computers and numbers for analysis.
- Must be good with computers and numbers for analysis.
- Knowledge of CRM Systems.
- Customer service experience and a customer-centric attitude.
- Ability to understand and explain complex concepts in simple terms.
- Great interpersonal and relationship-building skills.
- Should have knowledge of Microsoft office tools.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
