HR at Getvantage Tech Pvt Ltd
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Getvantage - Customer Support Role (1-4 yrs)
Customer Support Role
Location: Prabadevi, Mumbai
Little bit about your role :
As the Company Secretary, this role will focus on ensuring compliance to all the regulatory and statutory requirements of the Company and the Board of Directors of GetVantage.
What your day looks like :
- Manage and ensure the Customer Service, client inquiries, complaints and requests through Inbound/Outbound Emails, calls, & chat are responded within TAT.
- Ensure resolution TATs are achieved.
- Conduct RCA and enable coordination with internal stake holders for timely resolutions.
- Liaise with other functional leads to ensure team is updated with new products/processed.
- Maintain and update SOPs and email/chat responses to ensure standardization in communication.
- Monitor CRM for tracking and escalation and Publish MIS to showcase productivity, efficiency and TAT achievement by the team.
- Ensure Service NPS is maintained as per the company target
What are we looking for :
- Sound understanding / knowledge about various financials products and structures
- Internal and external Channel management
- Experience in providing customer service support
- Proficiency in English and email drafting skills
- Working knowledge of customer service software, databases and tools
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
