GetMyUni - Manager - Customer Experience - IELTSMaterial Division (1-3 yrs)
IELTSMaterial is a division of GetMyUni that enables IELTS test-takers to learn online via video courses, one to one live sessions and practice for the exam via mock tests. IELTSMaterial also offers test-takers with a lot of resources from their website and e-books containing the recent actual questions and answers of the IELTS exam.
Company Website: www.ieltsmaterial.com
Job Description :
- You will be responsible for coordinating with clients and internal teams to deliver accurate information.
- You will be working on addressing client queries with a minimal response time, escalating critical issues to relevant teams like product, development, sales & marketing etc.,
- Supporting day-to-day operations by maintaining good relations with existing clients and new accounts acquisitions.
- You will also be required to support large client onboarding processes on an ad hoc basis.
- The role is student centric and experience as a senior relationship management (post sales) in edtech industry will be a plus.
- Experience - 1.5 years to 3 years of experience as a relationship manager
- Salary bracket - 4.2 LPA to 5.4 LPA
- The candidates should be strong in Excel, he/she should know formulas like VLOOKUP, HLOOKUP, Pivot Tables, Data Validation and Conditional Formatting and macros it will be an added advantage basic formulas like