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13/05 Ranjith Kumar
HR at GetMyUni

Views:568 Applications:100 Rec. Actions:Recruiter Actions:0

GetMyUni - Executive - Chat Support (0-1 yrs)

Bangalore Job Code: 158874

Job Description - Chat Support Executive

Company Description :

GMU IELTSMaterial is a division of GetMyUni that enables IELTS test-takers to learn online via video courses, one to one live sessions and practice for the exam via mock tests. GMU IELTS also offers test-takers with a lot of resources from their website and e-books containing the recent actual questions and answers of the IELTS exam.

Location : HSR Layout [ work from office]

Responsibilities :

- Develop Customer Service Solutions

- Initiate conversation with customers and Promptly Interact with them through a series of actions and answer all queries via chat.

- Proactive Customer Engagement

- Understand the customers requirement and accordingly redirect it to the concerned team

- Learn About New Products and Services

- Asks Direct Relevant Questions to the customers and Quickly Identify their Pain Points

- Multitask Effectively and keep the track while switching to multiple chats.

Requirements :

- Looking for freshers or someone with 1 year of experience.

- Effective written and spoken English communication skills.

- Must be Articulate and Spontaneous in Active conversations to handle tough situations.

- Ability to recognize the sensitive nature of issues and maintain confidentiality.

- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.

- The willingness and curiosity to learn new environments and develop new skills.

- A high degree of intensity, follow-through, and collegiality.

- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.

- Ability to thrive in high demand, high-pressure situations.

Please note :

- Candidate has to work from office

- Salary : 15000-20000

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