GetMyCouch is a marketplace for buying and selling factory seconds and used goods. We use technology and verticalization of services to create an end to end experience for all our customers. We are a 10 month old company and have had GMV of over 1Cr INR

- We are looking for people who have a strong bend towards marketing as well as customer service experience, care for customers and are ready to go extra mile to help them. Our customers are a lifeline to us and you should feel the same for them.

Customer Service Representative Job Responsibilities :

- Serves customers by providing product and service information, resolving product and service problems.

Customer Service Representative Job Duties :

- Attracts potential customers by answering product and service questions, suggesting information about our products and services.

- Converts leads into customers by providing information about the services and products at GetMyCouch.

- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

- Recommends potential products or services to management (directly to co-founders) by collecting customer information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications :

- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Info

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