Founder at GetGrowth Digital
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GetGrowth Digital - Manager - Client Success (3-8 yrs)
Client Success Manager (PPC/ Amazon/ Ecommerce)
Are you ready to scale your career with a new-age Ecommerce Marketing Agency ?
- GetGrowth Digital specializes in Ecommerce Advertising focused at the North American and European markets. Since its inception, GetGrowth Digital has managed upwards of USD 27MM+ in Ad Spends across the North American & European Markets.
- We are looking for an experienced Client Success Manager / Account Strategist to handle our Global Accounts.
What will be your Mission as the Client Success Manager ?
- On-board new clients and completely own the delivery and Quality Control
- Help clients grow their sales & profits with Amazon Ads
- Ensure 100% Client Happiness & Retention
- Become the client's go-to expert on matters of Amazon
What will you be responsible for ?
- Maintain Client Satisfaction score of 10/10 each quarter
- Turn Clients into Agency evangelists within the first 3 months
- Drive Client Growth while maintaining W/W KPIs with the support of the Campaign managers
- Develop Weekly/Monthly/ Quarterly PPC Management plans to achieve revenue & ROAS goals
- Deliver Accurate Weekly/monthly reports with Actionable insights for the Client / Campaign Managers
- Ensure seamless communication between Agency & clients with a focus on honesty, clarity & coherence.
- Build & Optimize Client Relationship Management Knowledge Base & Best Practices
Core Skills & Requirements :
Fluent Communication : Ability to communicate with Global Clients about effective Strategies and best practices used by the agency to grow their business.
- Exceptional Written communication
Client management experience : Extensive experience in building client relationships
- TONS of Amazon Advertising/ Amazon Seller Central experience
- Project Management experience in handling complex eCommerce catalogs with 100k+ SKUs across Global Markets
- Understanding of the Remote Work Culture & Tools required to work efficiently.
- Fast Laptop & Internet - SSD Hard Drive, At least 4 GB RAM or above
- And most of all
- A Growth Mindset
- Competitive salary & Health Insurance
- Working on exciting cutting-edge Digital technology to manage Ads
- Access to top training and Digital Resources
- Being part of a small team with a working culture that embraces autonomy and initiative-taking
- Freedom and flexibility. We are a 100% distributed team working from various regions. Our team members can work from wherever they want, as long as they deliver and are available during Work Hours.
- Since we are growing at a fast pace, in this role, you will have the opportunity to grow quickly as a Manager/ Team Leader.
Culture of Happiness : At GetGrowth Digital, we strive to be Happy. Isn't that the ultimate goal of everyone? So a Happy bunch of folks always deliver great results and create happier clients. So hop on to our Happiness Bandwagon!