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24/11 Rahul Choudhary
Founder at GetGrowth Digital

Views:37 Applications:15 Rec. Actions:Recruiter Actions:3

GetGrowth Digital - Manager - Client Success (3-8 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 244926

Client Success Manager (PPC/ Amazon/ Ecommerce) 

Are you ready to scale your career with a new-age Ecommerce Marketing Agency ?

- GetGrowth Digital specializes in Ecommerce Advertising focused at the North American and European markets. Since its inception, GetGrowth Digital has managed upwards of USD 27MM+ in Ad Spends across the North American & European Markets.

- We are looking for an experienced Client Success Manager / Account Strategist to handle our Global Accounts.

What will be your Mission as the Client Success Manager ?

- On-board new clients and completely own the delivery and Quality Control

- Help clients grow their sales & profits with Amazon Ads

- Ensure 100% Client Happiness & Retention

- Become the client's go-to expert on matters of Amazon

What will you be responsible for ?

- Maintain Client Satisfaction score of 10/10 each quarter

- Turn Clients into Agency evangelists within the first 3 months

- Drive Client Growth while maintaining W/W KPIs with the support of the Campaign managers

- Develop Weekly/Monthly/ Quarterly PPC Management plans to achieve revenue & ROAS goals

- Deliver Accurate Weekly/monthly reports with Actionable insights for the Client / Campaign Managers

- Ensure seamless communication between Agency & clients with a focus on honesty, clarity & coherence.

- Build & Optimize Client Relationship Management Knowledge Base & Best Practices

Core Skills & Requirements : 

Fluent Communication : Ability to communicate with Global Clients about effective Strategies and best practices used by the agency to grow their business.

- Exceptional Written communication

Client management experience : Extensive experience in building client relationships

- TONS of Amazon Advertising/ Amazon Seller Central experience

- Project Management experience in handling complex eCommerce catalogs with 100k+ SKUs across Global Markets

- Understanding of the Remote Work Culture & Tools required to work efficiently.

- Fast Laptop & Internet - SSD Hard Drive, At least 4 GB RAM or above

- And most of all

 - A Growth Mindset

Benefits : 

- Competitive salary & Health Insurance

- Working on exciting cutting-edge Digital technology to manage Ads

- Access to top training and Digital Resources

- Being part of a small team with a working culture that embraces autonomy and initiative-taking

- Freedom and flexibility. We are a 100% distributed team working from various regions. Our team members can work from wherever they want, as long as they deliver and are available during Work Hours.

- Since we are growing at a fast pace, in this role, you will have the opportunity to grow quickly as a Manager/ Team Leader.

Culture of Happiness : At GetGrowth Digital, we strive to be Happy. Isn't that the ultimate goal of everyone? So a Happy bunch of folks always deliver great results and create happier clients. So hop on to our Happiness Bandwagon!

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