GEP - Team Lead - Customer Support/Application Support (6-11 yrs)
Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis
- Provide technical assistance via phone, email and webex to clients, across the globe for eProcurement tools
- Proactively communicate issue status in a timely way to the clients and the management
- Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our - Service Level Objectives- (SLOs)
- Making outbound calls to clients if process demands so
- Efficiently and concisely document support calls/email support inquiries and resolution into the company's tracking system, practicing ITIL concepts
- Filing - Solutions- and - Problem Reports-
- Co-ordinating with various concerned departments to ensure the dynamic fixture of bugs and issues Analysis of issues, collecting of right information
- Willingness to learn
- Perform special projects as and when requested by the Manager
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
