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17/11 Neha Nikunj
HR at Genpact India Pvt Ltd

Views:207 Applications:28 Rec. Actions:Recruiter Actions:0

Genpact - Support Chat Specialist (0-4 yrs)

Hyderabad Job Code: 243900

Support Chat Specialist (Tulu) 


- With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands- and we have fun doing it. Now, we- re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Job Location : Hyderabad

- In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities :

- Provide resolution to maintain standards of quality

- Recognize trends and patterns and raise issues timely

- Provide insights to help improve the support to the users

- Maintain a thorough understanding of process and policies

- Provide excellent customer service to our customers

Qualifications we seek in you :

Minimum qualifications :

- Any Graduate (PG an added advantage)

- Freshers are eligible

- Able to Read, Write & Speak in Tulu

Preferred qualifications :

- Effective probing skills and analysing / understanding skills

- Problem solving skills with customer centric approach

- Must be able to work in rotational shifts ( 24- 7 Shifts )

Shifts : Flexible to work in any shifts (24- 7)

- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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