Senior HR Executive at Generico
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Generico - City Head/Business Head - Sales - Pharma/FMCG/Retail (5-9 yrs)
Job Title : City Head - Surat
Reporting to : Regional Retail Operation Head
Experience : 5+ years of experience in P&L Management along with customer service operation
Qualification : Graduate from tier 1/tier 2 B-school with experience in customer service operations (retail/hospitality/pharmacy/e-commerce) or premier institute
Job Location : Surat
Industry Preferred : Retail or FMCG/Pharma
Desired Skills and Expertise :
- People management, coaching and development expertise
- Strong problem-solving skills and analytical, with independent ownership and result orientation
- Process driven approach
- Project planning & management skills
- Heading entire region P&L management
- Number centric personal
- Business Enhancement Approach
Key Responsibilities :
- Manage city business operations end-to-end of stores, from set-up to operations and sales, with overall P&L responsibility
- Recruit individual Area managers and store managers for the stores within the region.
- Deliver key operating metrices of retail ops - Eg: Customer experience & satisfaction, Generics revenue, operating cost, process excellence, merchandising and inventory control, customer retention, etc.
- Manage team of Unit Managers, Store Managers and operational staff to deliver the overall business objectives
- Managing and controlling compliances of the pharmacy business in the region, including liaising with local authorities and creating alliances with local customer bodies
- Controls and Audit process for Pilferages at the Stores.
- Grooming current strength of people for future roles in the organization.
- Co-ordination with different departments to ensure smooth functioning of stores in day to day operations.
- Drive new ideas to improve store operations thereby improving sales.