General Manager

Qualification : Graduation / Post Graduation

Years Of Experience : 10-15yrs

Job Description :

- Develop and implement effective CRM strategies to enhance customer satisfaction and loyalty.

- Timely achieve collection and documentation target.

- Efficiently manage the customer and create happy customer

- Analyze market trends and customer feedback to identify areas for improvement in the CRM process.

- Lead and manage a team of CRM professionals, ensuring they are motivated and equipped to deliver high-quality services.

- Conduct regular training sessions to keep the team updated on industry best practices and CRM tools.

- Streamline and optimize CRM processes to ensure efficiency and effectiveness in managing customer interactions.

- Implement automation tools and technologies to enhance the overall CRM process.

- Analyze customer data to derive meaningful insights that can be used to personalize services and improve customer engagement.

- Work closely with the data analytics team to leverage data for strategic decision-making.

- Collaborate with sales, marketing, and operations teams to align CRM strategies with overall business objectives.

- Ensure seamless communication and coordination among different departments to deliver a unified customer experience.

- Stay updated of technological advancements in CRM systems and recommend upgrades or changes as necessary.

- Establish and manage a system for collecting and analyzing customer feedback.

- Use feedback to drive improvements in products, services, and customer interactions.

- Define and monitor key performance indicators (KPIs) to measure the success of CRM initiatives.

- Regularly report on CRM performance to senior management.

- Handling post sales query through emails and calls.

- Maintaining Files and Documents Records.

- Co- ordination with the sales team.

- Formatting & Issuing document to clients (Credit Note, transfer document of Resale, Demand letter & Receipts)

- Maintaining Files and Documents Records.

- Preparing and Issuing Allotment Letters, Buyer s Agreements to the clients.

- Issuing Payment Receipts, demand letters and reminders accordingly.

Job Specification :

- Strong leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.

- Excellent communication, negotiation, and interpersonal skills.

- In-depth knowledge of local real estate market trends, property values, and industry regulations.

- Proficiency in real estate CRM software, Microsoft Office Suite, and other relevant technology tools.