Associate Consultant at CareerNet Technologies Pvt. Ltd
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General Manager - B2C - Travel Portal (5-10 yrs)
This opening is with one of our reputed client which is in to online travel portal. If you have a passion for travel and experience delivering exceptional results in the B2C industry, then this is the opportunity for you...
Designation : General Manager - B2C
Location : Mumbai
Your responsibilities will be to :
- Build a comprehensive strategy to establish their B2C product and meet annual B2C P&L goals
- Develop tactical promotions with the marketing team to acquire/upsell/retain customers and constantly seek to reduce costs per transaction
- Develop suppliers relationships with the operations team to negotiate partner deals and constantly seek to increase their revenue yield
- Develop a content strategy with the marketing team to enrich the online customer experience
- Manage the B2C price positioning to ensure competitiveness on at least 80% searches and constantly seek to increase the revenue yield
- Champion the B2C customer values and ensure premium end-to-end service at all times
- Analyze, optimize and report B2C customer behavior/patterns, promotion effectiveness, ROI and other KPIs of all B2C business activities
- Provide strategic insights into the B2C market and explore new suppliers/partners/affiliates
- Travel to, and represent them at trade events outside the city/country when necessary
You'll need to have :
- A specialization in business or technology, preferably with an MBA
- 5-10 years of B2C/Consumer experience in travel industry
- Excellent English communication, planning, negotiation and analytical skills
Harsha K P
Associate Consultant
CareerNet Technologies Pvt. Ltd.
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