Talent Acquisition Executive at Gempundit.com
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GemPundit.com - Executive - Customer Support (0-5 yrs)
Executive
Need candidate for customer support who can handle a global clientele. Available communication channels will be live chats, phone calls and e-mails. Candidates should be able to thrive in a fast-paced working environment and grow with the organization to take greater responsibility with time.
Key Accountability :
- Handle objections or grievances with exemplary empathy
- Satisfactorily answer questions about products and their benefits
- Enter and update customer information in the database
- Meet the defined Quality Scores. Innovation & Process Improvement
- Understand customer query and provide appropriate solutions
- Keep records of calls and sales and note useful information expectations
- Go the "extra mile" to exceed customer
Key Requirements :
- Excellent written and verbal communication Skills
- Excellent interpersonal skill
- Ability to determine problems and deliver known solutions
- Experience with handling critical customer issues/problems
- Strong analytical skills
- Working with cross-functional teams
- Attention to detail
- Presentation skills
