Senior Manager at Gameskraft
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Gameskraft - Associate - Customer Support - Voice Process (0-5 yrs)
Roles and Responsibilities :
- The candidate should possess soft skills and answer all customer queries effectively over call/email.
- Call back users and if the calls are missed. Have Excellent Process knowledge and soft skills and answer all customer queries effectively over call/email.
- Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
- Consistently achieve the daily productivity targets and ensure quality standards are met.
- Provides prompt and efficient service to users including the appropriate escalation of user issues.
- Improve the Customers Experience by ensuring that the Customers Issues are attended to promptly, and all their concerns are addressed carefully.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
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