Talent Acquisition at Gameberry Labs
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Gameberry Labs - Customer Support/Player Support Specialist (1-6 yrs)
Job Designation : Player Support Specialist
Responsibilities:
- Define the Player Support Strategy for the company.
- Setup processes and build a world class team to serve our players.
- Set goals and maintain high service levels & player satisfaction.
- Drive game improvements through analysis and reporting of game issues.
- Advocate player concerns and feedback to the wider development team.
- Mentor and coach a team of agents to adapt and grow with business needs.
Requirements:
- 1+ Years supervising & leading customer care teams
- High level of ownership and bias for action
- Knowledge of best practices and CRM tools (like Helpshift)
- Excellent verbal and written communication skills
- Ability to conduct analysis of support data.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
