HR Manager at Futuready Media
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Futuready Media - Executive - Online Reputation Management (0-1 yrs)
ORM Executive
Education: Any Graduate / Post Graduate
Location: Remote (only Mumbai candidates can apply)
Exp: Only Fresher's required (experienced candidates please don't apply)
Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.
MANDATORY SKILLS.
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral & written communication skills
ROTATIONAL SHIFT
- 24 hours operation
- 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)
Weekly Off - Rotational
Duties and Responsibility
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.
KEY RESPONSIBILITIES
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.
- Email all actionable cases excluding Power Outage, Street Light and Theft cases
