Furlenco - Senior Executive/ Executive - Customer Experience (0-4 yrs)
Furlenco is hiring for its Customer Experience Team.
Job Location: Bangalore
About Furlenco:
Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor on rent.
All of our furniture is designed in-house by experts. Our furniture is inspired by the Indian urban user and how they live in their homes. Our designs are user-led and inspired by their evolving needs and growing lifestyle.
We don- t just give furniture. We provide decor, accessories, and appliances as well. So, with a simple click, one can furnish their entire home, room or corner without traversing multiple stores or websites at a fraction of the time, effort and cost. All the decor that we provide is brand new, and never reused for hygiene reasons.
Role & Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our contact center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
What we want
- 0-4 years of customer support experience
- Proven track record
- Good communications skills
- Familiarity with CRM systems and practices
Manish
HR-Furlenco
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