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18/11 Jaswinder
HR-Recruitment at Furlenco

Views:647 Applications:142 Rec. Actions:Recruiter Actions:72

Furlenco - Executive - Customer Support (2-4 yrs)

Bangalore Job Code: 136320

Roles and Responsibilities : 

- Manage large amounts of inbound calls/emails/chats in a timely manner

- Follow communication scripts/templates when handling different topics

- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

- Keep records of all conversations in our contact centre database in a comprehensible way

- Meet personal/team qualitative and quantitative targets

Requirements:

- Track record of over-achieving targets

- Exceptional active listening, verbal and written communication skills

- Proficiency with computers, especially with CRM software, and good typing skills.

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- Ability to work remotely with minimal supervision

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