HR-Recruitment at Furlenco
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Furlenco - Executive - Customer Support (2-4 yrs)
Roles and Responsibilities :
- Manage large amounts of inbound calls/emails/chats in a timely manner
- Follow communication scripts/templates when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our contact centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements:
- Track record of over-achieving targets
- Exceptional active listening, verbal and written communication skills
- Proficiency with computers, especially with CRM software, and good typing skills.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work remotely with minimal supervision
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
