Senior Executive - Human Resources at Furlenco
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Furlenco - Executive - Customer Care (0-3 yrs)
Roles and Responsibilities :
- Manage large amounts of inbound calls/emails/chats in a timely manner
- Follow communication scripts/templates when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our contact centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Track record of over-achieving targets
- Exceptional active listening, verbal and written communication skills
- Proficiency with computers, especially with CRM software, and good typing skills.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work remotely with minimal supervision
- Graduation Compulsory
The Founding Story
In 2011, Ajith moved back from New Jersey, USA to Bengaluru, India. When he tried to sell his furniture in the USA, he got 10% back of what he paid for it (less than 2 years into buying it). That's when he realised the pains of buying and selling furniture. And made it his life's mission to ensure that everyone had access to awesome furniture without the hassles that come from owning it. And thus, Furlenco was born.
Who are we?
Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor on rent. All of our furniture is designed in-house by experts. Our furniture is inspired by the Indian urban user and how they live in their homes. Our designs are user-led and inspired by their evolving needs and growing lifestyle. We don- t just give furniture. We provide decor, accessories and appliances as well. So, with a simple click, one can furnish their entire home, room or corner without traversing multiple stores or websites at a fraction of the time, effort and cost. All decor that we provide is brand new, and never reused for hygiene reasons. Think of Furlenco as a furniture concierge service. It comes with a host of complimentary benefits like swapping of furniture when needs change, relocation across cities, pausing of subscriptions and deep cleaning services as a part of the subscription. We operate our services in Bengaluru, Mumbai, Pune and Delhi-NCR. We are headquartered in Bengaluru, India