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07/11 Sangita
Senior Manager at Furlenco

Views:400 Applications:80 Rec. Actions:Recruiter Actions:16

Furlenco - Customer Support Role - Voice Process (0-1 yrs)

Bangalore Job Code: 97587

Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who can narrow their focus to continuous improvement and growth. The role will allow you to contribute in the smooth running of the day to day operations of Furlenco through continuous interaction with customers on queries and complaints.

Job Responsibilities :

- Manage large amounts of inbound calls/emails/chats in a timely manner

- Resolve Customers - queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats

- Keep records of all conversations in our contact center database in a comprehensible manner

- Consistently meet and exceed quantitative and qualitative targets

- Identify bottleneck, call out issues, own up customer issue/track & provide resolution

- Work within the team and with other functions to resolve Customers - Issues effectively

- Share process improvement ideas and suggestions with the team's leadership to improve the customer experience

- Experienced employees will need to mentor and provide floor support to new joiners

- 0 - 1 years of experience required

What you get :

- Knowledge enrichment about the start-up culture, its competitors and about potential new products and services

- Opportunity to set up and be part of new age delivery experience

- Furlenco has been identified by Financial Times as the 9th fastest growing company amongst 1000 High-Growth Companies across Asia- Pacific

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