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04/05 Tanvi
Recruiting Manager at FreeUp

Views:97 Applications:44 Rec. Actions:Recruiter Actions:17

FreeUp - Specialist - Customer Success (0-4 yrs)

Anywhere in India/Multiple Locations Job Code: 157808

India's #1 Decluttering Buy/Sell App - FreeUp (www.freeup.app) is hiring a Customer Service Executive to manage customer queries and logistics related tasks. The position represents an excellent opportunity for an individual to work in a fast-paced entrepreneurial setup with high growth potential.

About FreeUp :

Funded by leading investors in the country, Freeup is a next generation, pan-India social marketplace for women, kids, home, beauty categories and more.

By combining the human connection of shopping with the scale of e commerce, we make buying and selling simple, safe and social.

Responsibilities : 

1. Day-to-day customer support via chat and email involving pre-sales inquiries, order and payments processing, logistics escalation, etc.

2. Ensuring smooth order dispatching and timely delivery of shipments for buyers and sellers

3. Communicating with multiple logistics partners to resolve issues and improve performance

4. Processing reports from the community on products and users to build a healthy buy/sell environment

Requirements : 

- 0-4 years of work experience

- Attention to details

- Strong self discipline

- Able to communicate problems and issues with clarity

- Have a laptop/desktop to work from home with good wifi

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