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05/12 Gulsher
Consultant at New Way

Views:444 Applications:131 Rec. Actions:Recruiter Actions:87

Franchise Retail Manager - Telecom (3-7 yrs)

Mumbai Job Code: 101404

Franchise Retail Manager


About Company: Leading Telecom company

Job Description :

Job Title: Franchise Retail Manager

Location : Mumbai

- Purpose of the Job : This role has direct responsibility of the handling the Franchisee owned Stores supported by Store Managers who are under the third party rolls. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met and making stores for required productivity


Deliverables :

Store Operations & Audit / Compliance :

- Adherence of Store Operations in line with pre-defined SOPs

- Ensure that the look and feel of the store is as per guidelines/standards

- Track efficient Cash handling; prevent shoplifting / ensure safety and security

- Visual merchandising as per plan / guidelines

- Inventory and stock management to prevent stock-outs or excess Inventory

- KPI reporting as per guidelines and on-time

Profitability :

- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell /Sale of Devices

- To ensure required MIS & tracking at CRO levels

- Provide suggestions /feedback to improve store productivity

People Development / Team Management :

- To ensure daily rostering & briefing to outsourced store staff

- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

- Ensure motivation & development of outsourced store staff

Customer Experience :

- Ensure adherence to guidelines

- Marketing Promotion Implementation

- Manage staff allocation based on demand at point in time

- Personally step in to handle demanding customers

- Provide suggestions for improvements

Key Challenges :

- Addressing irate customers & consistently delivering customer delight

- Daily unexpected operational issues

- Delivering revenue targets

- Managing morale& attrition of outsourced staff

Must Have: 3-4 years of retail shop floor experience, preferred sectors: Modern retail, Telecom, Consumer durables, Apparel/ fashion

Must Have: MBA/Graduate

If interested, Kindly share your updated CV along with these following details ASAP :

Position Applied :
Name :
Current Organisation :
Previous Organisations :
Designation :
Reporting to :
No Of Reportees :
Experience :
Contact No. :
Location :
Qualification :
Current CTC :
Expected CTC :
Notice Period :
Total Turnover Handling :

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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