About forBinary :

ForBinary Technologies is a young firm founded by IIT Bombay and IIT Delhi alumni in 2016. It is an information and technology provider of engagement solutions to governing bodies & organizations and improves core processes through the use of Mobile Technology. forBinary provides a robust, cloud-based platform of solutions that increase engagement, improve efficiency and deliver transparency to strengthen organizations such as SMEs, Enterprises, Govts. etc.

forBinary leverages vernacular content, product design, performance, and data analytics to achieve super results. It's the world's first multilingual apps as a service platform. At forBinary, we're a closely knit team that strongly believes in creating an impact and immense value for masses. Much like our product, we promote transparency, out of the box thinking, and collaboration With more than 400+ clients and 70K app users, forBinary is rapidly expanding through its robust platform across India.

Website : www.forbinary.com

Job Description :

- The Customer Support Specialist serves as the initial point of contact post-deployment and provides support for customer requests and issues related to the forBinary product.

- Technical capabilities include basic troubleshooting expertise to clearly identify and resolve a high percentage of problems during initial call, and escalating more complex problems to a second level support organization. This position monitors open cases to ensure issues are resolved in accordance with established Service Level Agreements. Ensures all customer interactions are fully documented in the company ticketing system.

Key Responsibilities :

- Provide expert assistance to forBinary customers.

- Chat with online website visitors to provide real time support.

- Assist customers to enhance their product knowledge and create efficiencies in their roles (e.g., product shortcuts, online training).

- Assist sales team with the setting of product accounts for customer demos.

- Efficiently isolate customer issues to data or product, and follow through resolution coordination with internal teams (product management, internet technologies, etc.)

- Document, track, and monitor client inquiries and issues in a detailed manner to ensure a timely resolution.

- Capture feedback from customers on how to improve the products and drive their optimal usage.

- Collaborate with other members of the Sales, Services & Product team to analyze and respond to customer inquiries.

- Provide customer with support for uploading content on their account whenever required.

- Acquire and maintain up to date product knowledge necessary to provide accurate solutions to customers- issue

Job Type : Full-time

Benefits :

- Informal Dress-code.

- High Incentives.

- Flat Company Structure.

- High Career Growth Opportunities.

Salary : Around INR 15,000/ month

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