27/02
Anjleena Lakra
HR at Footprints Childcare Pvt. Ltd.
HR at Footprints Childcare Pvt. Ltd.
Views:74 Applications:20 Rec. Actions:Recruiter Actions:0
Footprints Childcare - Executive - Outbound Sales (2-3 yrs)
Job description :
Reports To : Manager - Admission Sales
Job Purpose : Follow up prospects and enroll them into admissions at Footprints Preschool and Daycare centers
Key Accountabilities :
- Take incoming calls using Footprints systems and answer all the concerns of parents. Create and communicate effectively value propositions for Footprints.
- Make telephone calls to the leads assigned by the system.
- Pre- qualify the leads by asking questions about their location, profiles, interests etc.
- Present information to the lead about the Footprints and Capture and Document information on the leads obtained through the tele calls in the system
- Schedule and make follow up calls to assess the level of interest of the prospect and remind them to visit centers for admissions
- Do the follow up calls for admissions once the prospect has visited center
- Timely responding all incoming calls and WhatsApp messages
- Completing follow-ups on daily basis as per business requirements and defined workflows
Key Performance Metrics :
- Lead Conversion Rates: Visits arranged & Admissions done
- Meeting standard calling SLAs (Calling Hours, Dial Time) and Targets SLA
- Audits reports without any non-compliance
Desired Candidate Profile :
- Male & female both with good communication skill
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