HR at Focus Edumatics Pvt Ltd
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Focus Edumatics - Senior Executive - Customer Support (2-6 yrs)
1. Official name of the designation: Senior Support Executive
2. Educational qualifications required: Any graduates
3. Prior experience/skillsets required :
- At least 2 Years experience in an outbound process, preferably in an International call centre.
- Should Possess good communication skills, both oral and written
4. Roles and responsibilities :
- Maintain customer focus at all times and respond to customer enquiries over e-mail, and Call using Best Practice guidelines
- Ensure all customers' queries are investigated and resolved, escalating issues if appropriate, to the Team Leads
- Take ownership of queries and proactively follow through to resolution
- Maintain knowledge of all Existing and Upcoming launches.
- Must be willing to work in Night Shifts as per business requirement for US Time Zone.
- Candidates should be ready to work 6 days/week with rotational Week Offs
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