Job Description :

- As a Customer Support Representative, you will be the frontline ambassador of our company, providing exceptional service and support to our valued customers.

- You will play a crucial role in ensuring customer satisfaction, resolving inquiries, and building positive relationships. Through effective communication and problem-solving skills, you will contribute to enhancing our brand reputation and fostering customer loyalty.

Roles & Responsibilities :

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Skills and Qualifications :

- High school diploma, general education degree, or equivalent.

- Ability to stay calm when customers are stressed or upset.

- Comfortable using computers.

Working days will be 6 Days with rotational off.

Shift timings will be 10 AM - 7 PM / 2:30 PM - 11 PM

- 2 Year Experience working with customer support.

- Excellent communication.