Flikcar - Executive - Customer Care (0-3 yrs)
Outbound Calls : Initiate outbound calls to prospective customers or clients based on the provided leads or databases.
Product/Service Knowledge : Have a good understanding of the products or services offered by the company in order to effectively communicate their features and benefits to potential customers.
Customer Relationship Management : Build and maintain positive customer relationships by providing excellent customer service, addressing inquiries, and ensuring customer satisfaction.
Lead Generation : Identify and qualify potential leads, and pass on qualified leads to the sales team for further follow-up.
Record-keeping : Maintain accurate and detailed records of customer interactions, including contact information, preferences, and feedback.
Follow-Up Calls : Conduct follow-up calls to customers to ensure satisfaction, answer additional questions, and encourage repeat business.
Adherence to Scripts and Guidelines : Follow scripts and guidelines provided by the company to ensure consistency and compliance with regulatory requirements.
