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18/01 Shilpa Kunchurkar
HR Partner at Fitbots

Views:19 Applications:7 Rec. Actions:Recruiter Actions:3

Fitbots - Associate - Customer Success (0-3 yrs)

Any Location Job Code: 254129

Role: Full time Role - Customer Success Representative

About the role:

Today, growth is not only about investing in customer acquisition. We are now in a new era where companies including Fitbots recognize - Customer Success- as a growth engine.

Your primary responsibility is to continuously enhance CS workflows/ processes and manage customer journey with CSM to build advocacy.

A) Customer Lifecycle Management

- Onboarding of new customer seamlessly onto Fitbots - demos, platform queries addressal etc.

- Execute customer-related initiatives, programs, and campaigns

- Handhold customers on platform queries and clarifications throughout the journey

B) Voice of Customer and Building advocacy

- Partner with Product, bringing - voice of customer- to Product teams

- Roll-out surveys, collect testimonials and reviews from users

C) Data operations & Intelligence

- Manage customer billing and invoicing related activities

- Data aggregation, analysis, and reporting for Customer dashboard

What will you learn in this role?

- How SaaS business works

- What SaaS Customer Success led growth is Data intelligence and analysis

Mode of Working: Hybrid

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