Associate HR at Find Filo
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Filo - Associate - Academic Counsellor/Sales (1-4 yrs)
Filo has have started with an on-demand, instant, live, one-to-one, micro-tutoring offering. If you feel the current - linear- ecosystems of education are suited to just 3-5% of a class. If you realize that despite so much talk/changes/companies built around education, there is no real difference in terms of how a person - chooses- to educate themselves. Then FILO is the right crowd of people to work with. Filo is built for educational freedom for students.
Key Accountabilities & Deliverables :
- Interact with customers through Calls (Voice Process)
- Focus on achieving targets based on call quality
- Maintains customer records by updating account information in the database.
- Understand the customer's query and identify the customer's need and give the best resolution to the customer.
- Recommend potential products or services to customers by analyzing customer needs.
- Maintain relationships with customers by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
- Focus on quality of work and documentation of the action as well.
- Be a team player and maintain team spirit, positive energy at work.
- Must be Graduated or Post-Graduated.
- Should have 1 to 4 years of experience in Education industry.
- Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.
- Flexibility to work rotational shifts during the day and punctuality to work is a must.