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21/09 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:12 Applications:7 Rec. Actions:Recruiter Actions:5

Filed Sales Role - Cab Aggregator (0-5 yrs)

Chandigarh Job Code: 234881

- Strong opportunities to progress your career

-Leadership Role

-Fantastic work culture

Our Client operates cab aggregator mobile application for Drivers and Users to book their ride through their smart phones.

The Job :

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Developing and executing a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction while reflecting local priorities.

- Achieving and exceeding weekly and monthly KPIs.

- Creating and managing all marketing material and collateral in line with brand direction.

- Building strong and collaborative relationships with other internal stakeholders.

- Implementing online marketing activities including Social Media, SEO/SEM, demand generation, leads generation, etc.

- Monitoring market trends and providing regular competitor feedback.

- Tracking effectiveness of various campaigns and course correcting as required.

- Managing communications spend and working with vendors and agencies, to create and/or localise communications and marketing activities and develop supporting assets.

-Leading the planning and implementation of PR and initiatives related to the brand.

-Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

-Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

- Developing and managing the editorial calendar.

Ideal Candidate :

- You have at least 1 year experience ideally in Sales Operations / Support, Customer Service or Marketing Communications within Aviation, Transport & Logistics industry.

- Experience within Area Sales, Content Planning, Startup Experience, would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are highly goal driven and work well in fast paced environments

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