CEO at Fieldproxy
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Fieldproxy - Specialist - Customer Success (2-5 yrs)
Customer Success Specialist
- Organized Interpersonal Skills
- Leadership
- We are looking for a technically savvy customer success executive who possesses a strong drive for results.
- Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, training clients, and minimizing churn.
- You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
- Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
- The ideal Customer Success Executive should engage with customers, maximize value, and create strategies to grow our customer base.
Responsibilities :
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Aid in product design and product development.
Requirements :
- Communications or marketing degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
