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31/10 Madhu
Talent Acquisition Specialist at Field Assist

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FieldAssist - Specialist - Customer Success (3-5 yrs)

Mumbai Job Code: 96681

Customer Success Specialist

We are a Product Based technology Company based out of Gurgaon. Pls visit www.fieldassist.in We help to automate the sales of FMCG and consumer product companies through sales force automation platform. We are working since 2010 in the technology domain and launched our flagship product - FieldAssist in 2014.

We have a great team of 75+ people and have a clientele of 350+ brands, with the expansion stage in all the three major regions- Gurgaon (Headquarters), Bangalore and Mumbai. To understand more about us, you can go through the links below.

Key Roles and Responsibilities :

1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution

2. Conduct in-depth training sessions for Client Project stakeholders on using the Product

3. Assist with high severity requests or issue escalations as needed

4. Guide client on product features and how to use them

5. Drive Client Scale-Ups to reach enterprise level penetration

6. Update client about new feature developments and enhancements according to client business requirements

7. Monitor client accounts to ensure product adoption and usage

8. Demonstrating the product to client pre-execution, if needed

9. Ensure customer satisfaction and build strong customer relationships

Who should apply :

- Ability to multi-task and work in a challenging fast paced environment

- Go-getter attitude and a strong work ethic

- Proficient in MS Excel & PowerPoint

- Excellent Problem solving skills and solution oriented attitude.

- Attention to Details

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